Refund policy
Refund & Returns Policy
Effective Date: 5 July 2026
At Golf Bogan, many of our products are made to order specifically for each customer. This helps reduce waste and allows us to offer unique, premium products.
Please read our Refund & Returns Policy carefully before placing your order.
Change of Mind
As our products are made to order, we do not offer refunds, exchanges or cancellations for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong colour
- Deciding you no longer want the product
- Incorrect shipping details provided by the customer
Please check your order carefully before completing your purchase.
Faulty, Damaged or Incorrect Products
If your order arrives:
- damaged,
- faulty,
- defective,
- or you receive the wrong item,
please contact us within 14 days of receiving your order.
Email:
Please include:
- your order number
- a description of the issue
- clear photographs of the product
- photographs of the packaging if damaged during delivery
Once we have reviewed your claim, we will work with you to provide an appropriate remedy, which may include:
- a replacement product
- a repair (where appropriate)
- a refund
This is provided in accordance with your rights under the Australian Consumer Law.
Sizing
Please refer to the sizing guide provided on each product page before ordering.
As our garments are produced specifically for each order, we cannot offer exchanges for incorrect size selection unless required by Australian Consumer Law.
Colours & Print Variations
Product images are intended as a guide only.
Minor differences in:
- colour
- print placement
- embroidery
- stitching
- fabric texture
may occur due to different screens, lighting conditions and manufacturing processes.
These minor variations are not considered manufacturing defects.
Order Cancellations
Because production begins shortly after your order is placed, cancellation requests cannot usually be accepted once manufacturing has commenced.
If you need to make a change, please contact us as soon as possible and we will do our best to assist.
Shipping Issues
If your parcel appears lost or arrives damaged, please contact us as soon as possible.
We will work with the shipping carrier and our production partner to investigate and resolve the issue.
Australian Consumer Law
Nothing in this Refund & Returns Policy excludes, limits or modifies any rights or remedies you may have under the Australian Consumer Law.
Where required by law, Golf Bogan will provide a repair, replacement or refund for products that fail to meet consumer guarantees.
Contact Us
For all refund and return enquiries, please contact:
Golf Bogan
We aim to respond within 1–2 business days.